Tag Archives: litigation PR

Tweet at your own risk — a marketing and PR lesson

Our job is to help organizations market and PR themselves.  To do so, it is critical that everything a nonprofit or for-profit organization does is done carefully.

That’s why we always say “tweet with caution.”  Once you let your feelings loose on the internet, you will either benefit or regret you ever made the post.

Over and over people both in the public and private eye have regretted the day they ever opened a Twitter account.  The latest to feel the wrath of Twitter is Roseanne Barr who one day was flying high with her new hit TV show and with one Tweet, threw it all away.

For some reason, people who run to Twitter to express their views or make “jokes” have a comfort level with the medium as if they are having a private conversation with a friend over dinner.  Too many people write impulsively, don’t think about their words, who they will hurt or how they may regret what they post.

With Barr’s middle of the night Tweet about Valerie Jarrett — being insulting, mean and certainly not funny — she branded herself a racist.  I don’t know if Roseanne Barr is a racist or not, but it doesn’t matter.  She has self-labeled herself with one idiotic Tweet that she will regret the rest of her life.  And she hasn’t stopped.  Despite saying she is done with Twitter, she is addicted and can’t stay off the medium.  Her one Tweet cost her the show, millions of dollars, the livelihoods of hundreds who worked on the show and more.

Yet she continues to Tweet.

The consequences of impulsive social media posting is not limited to stars who lose TV shows.  It impacts everybody.  Even the college graduate who is seeking a first job, they need to remember his/her posts can come back to haunt them when a potential employer looks at their Facebook or Twitter history.  They might not lose a TV show, but they also might not get that first job they so want.

What goes online stays online and too many people have become too comfortable with the internet.  Once online it can’t be erased, even Snapchat where posts supposedly disappear, they can be saved.  People need to think before they post and certainly if someone has a couple of drinks in them, they need to stay away from driving and certainly stay away from their cellphone.

Roseann Barr will be fine.  She probably has plenty of money to support herself and her lifestyle.  But while she may be defiant, there is no doubt she has and will regret that evening when she was casually Tweeting at 2 am and woke up to find her career in shambles.

When is a crisis a crisis?

Every organization needs to protect its reputation.  And when something occurs to jeopardize that reputation, the crisis communications experts go into action.

But how do you know when a crisis is a real crisis?  How do you know that trying to alleviate a crisis won’t just make matters worse by calling attention to it?

These are good questions.  When you know something is about to happen, like a lawsuit, consumer complaint, or viral video, the immediate reaction is to stop it in its tracks.  That is often a good strategy, but not necessarily the right one.

There are several issues to consider.  First, the crisis you think will happen often never materializes.  We tend to project the worst, but sometimes our fears get the better of us.

Second, we sometimes react prematurely.  The first step when addressing a crisis communications situation is to be certain of the facts.  One of the worst things you can do is respond to the unknown.  But it can be tricky.  If the media are all over you, then you want to appear to care and assure everybody that you are handling the situation.  But how can you handle a situation you are uncertain of?

While the first step is to address the crisis, the step before that is to assemble your crisis communications team.  The team should consist of the head of the organization, PR counsel, legal counsel and person(s) closest to the issue.  It is important that this team have a mechanism in place to contact one another quickly and easily.  When a serious crisis occurs, every minute counts.  You don’t want to have to scramble to find each other.

Then, make sure of the facts.  Who is impacted, who is responsible, what happened, how are you fixing it and so forth.  These are basic questions that need to be addressed as soon as possible.

The worst thing you can do is wait if the media are on top of it.  Staying silent gives the impression of not caring and hiding.  You don’t want to initiate contact with the media if they are not on the story, but if they are, then you need to respond with sensitivity, professionalism and solutions.

Remember what a wise person once said.  “It takes decades to build a positive reputation and seconds to destroy it.”  In this world of instant communication, where information travels the globe in seconds, speed is important.  If others are talking about your organization negatively, and you are not in the conversation, something is terribly wrong.

That’s why having professional crisis communications experts — people who have been through crises many times — is so critical.  Every crisis is different, but having someone who knows how to navigate the media and provide expert advice can mean the different between successfully handling a crisis, or paying dearly.

Michelle Wolf’s rant was no accident

The White House Correspondents Dinner was created as a truce between the White House and the White House press corp.  Every day, the two go at each other, with reporters asking biting questions and the White House spokesperson offering often deflecting answers.  But there is one evening a year — the dinner — when the two sides are supposed to sit down together and call a truce.

However, the dinner that just happened, with host Michelle Wolf, was quite the opposite.  Whether her routine was cleaver or not, funny or mean, serious or lighthearted, is not the point of this essay.  Her objective was not to host the event.  Her objective was to be talked about and further her career.

In today’s world of social media and cable news shows, there is a lot of time and space to fill.  Gone are the days when news programs told us what we needed to know.  Today, they have hours and hours to fill and computers to clog.

That’s why if someone wants to be talked about, and hence grow their fan base, then the best way to do that is to be outrageous.  If someone in the public eye is outrageous, over-the-top and crosses the line, then some people will get angry. Others will defend her/him.  In either event, that person becomes the focal point of discussion, whether you agree with them or not.

That was Wolf’s mission.  As a participant on The Daily Show, she isn’t exactly a household name.  But the day after the dinner, she was headline news.  Now more people know her name and more will follow her on Twitter and more might see her comedy shows.

Once gaining notoriety was done by making constructive contributions to the public discourse, being intellectual or cleaver.  Today it is simply just being outrageous.  It is career death to be bland.  Nobody will take notice of you.  You might say things that are truthful, insightful, brilliant, but nobody will care.  On the other hand, say things that make people gasp, blush, or moan in anguish, and you now have put yourself on the map, regardless of who you may have wrongfully attacked, embarrassed or hurt.  All that matters is your career.

For those who think that Wolf’s “jokes” were just jokes, think again.  It was a calculated PR move by someone who understands that marketing a career starts with getting attention.

And hats off to her.  She succeeded.

 

Why Nonprofit Marketing Matters

Just recently, I met someone at a gathering who told me that “nonprofits should not market or do public relations.”  Being in the business, I asked why? Their answer was straight and simple.  “Because if they do good work, everybody will know, and if they are worthy of support, they will receive it.”

I found this answer interesting yet curious.  If this is the case, they why does any product advertise?  Why does McDonald’s spent hundreds of millions of dollars in advertising if they offer a product people want and virtually everybody knows about?

Why should any company market itself?  The old adage, “if you build it, they will come,” seems logical.  But is it true?

The comment from this individual wasn’t about marketing in general, but nonprofit marketing.  Somehow this person (I am purposely avoiding mentioning where it is a he or she) believe that nonprofits exist to serve the public and that should be enough.  They should not spend money on marketing because that money should go to their work.  I guess in that case, nonprofits should not have paid CEOs because they will run themselves.

Unfortunately, the reality is much different.  Nonprofits that rely on funding without asking for it, often find themselves left behind.  Study after study has backed this up.  Research shows that the number one reason people give money to a particular charity is simply because someone asked them.

Yes, some philanthropists has passions and seek out organizations that do that work.  But few do Google searches for a nonprofit and then write a million dollar check because they life their website.

Marketing strategy drives fundraising and fundraising propels nonprofits.  So to say doing good will attract funding alone, is rather naieve.

Also, we must consider just how many nonprofits do similar work.  How many charities exist to combat cancer?  How many to solve homelessness?  On and on.  There are very few unique charities, and those that are unique are very niche and have small followings.  So nonprofits operate in competitive environments and need strategic marketing and PR – public relations — so they can raise the funds they need to do the job they need to do.

Marketing isn’t everything.  Much goes into running a successful nonprofit, but while it is often easy to try to do without, if often becomes evident that it is the most critical function that enables an organization to thrive.

 

 

The challenge for nonprofits to get their messages out

Those of us in the PR business, both as consultants and in-house, face the challenge of making our stories relevant and newsworthy.  This has always been a difficult process, but today it is even more difficult for marketing and PR people given the media environment.

When virtually all major news outlets are focused on any one story — in this case the presidency — makes breaking through with other news more difficult.  The media will cover what the media want to cover.  It just means that we in the public relations and marketing business have to be more focused and strategic to get the media’s attention.

This is not only for PR consultants, but nonprofits as well.  When they create programs and activities, they need to keep in mind how it will attract media attention.

Again, this is not easy, but it’s the reality of the times in which we live.

 

How much PR can a nonprofit expect?

As nonprofit PR specialists, we hear the same statement by nonprofit organizations all the time:  “We are the best kept secret in town.”

Every nonprofit believes they don’t get the amount of publicity they deserve.  After all, they do great work, have a dedicated staff and make the world a better place.

And they all are right.

But the reality is there are tens of thousands of nonprofits in America and only a limited number of media outlets.  Even if all media did nothing but wrote about the good works of nonprofits, there wouldn’t be enough space or airtime.

That’s why nonprofits need to take a strategic approach to their media relations and marketing.  It is not a good strategy to flood the press with news releases or pitch emails.  These should be done when stories warrant.  Doing great work is not always going to make CNN.  Doing exceptional work, that is visual, extremely unusual, and has a twist the media look for, will.

It is important for nonprofits to adopt realistic expectations.  No nonprofit, even the largest and most high profile, get their stories in the media every day.  So work to create effective, impactful stories and pitch them correctly and the media will respond.

Litigation PR — Good Marketing or Good Legal Strategy?

Is the courtroom the place where legal issues are decided?  Or, is it decided in the court of public opinion managed by public relations and marketing pros?  The lines have become muddied.  It seems that before a case gets into the courtroom, it has been decided on TV by pundits who give legal analysis without the minor advantage of having any legal background.

It is often difficult to divide politics from legal issues.  They spill over to one another.  Cases involving illegal immigrants don’t become cases of law, they become cases of opinions on legal or illegal immigration.

That’s why attorneys have learned to get their positions heard and seen on the media before the court. And that’s where public relation practitioners come in.   If they can persuade public opinion to their side, then more often than not, they won’t even have to go to court.  They will win by the compromise brought about by public pressure.

 

The PR of Sexual Misconduct

There seems to be no end to stories of newsmakers being accused of sexual misconduct.  It makes headlines when it is a celebrity or politician, but one can be certain it reaches into every corner of the workplace.

The latest and most high profile is Minnesota Senator Al Franken who has been accused of groping and inappropriate actions and remarks against a host of women.  Yesterday the former comic and Senator faced the media — briefly — to say what he’s been saying since the allegations, and photograph, came to light.

But while the media hurried in a frenzy to cover, Franken said nothing new.  He said the same thing he said since the allegation was made public.  He also said the same thing every accused says.

There seems to be a playbook of what to say and what not to say in these situations.  Most will admit wrongdoing and promise to never do it again.  They know denial will just give more life to the story.  So it’s best to admit they did wrong and hope the story dies.

It is typical PR strategy.  The first step is to get ahead of the story, if you can, but you don’t want to create a story that might not happen.  When and if it does, then protect yourself legally, admit to wrongdoing, go to therapy, apologize and hope your fans and constituents move on.

It seems likely this is a story that will live on forever.  Men in positions of power levy their power for their own gain and satisfaction.  The stories we have heard are probably a small fraction of the stories that exist.  But unless legal action is take, as it is with Harvey Weinstein in one case, there is not much to do other than hope people will eventually forget about it.

 

How Quickly the Tables Can Turn

https://farrpr.com/wp-content/uploads/2017/11/louis-c-k.jpg

Louis CK
Photo by Erik Pendzich

One day you are a media superstar.  The next people are terrified to utter your name.

Some people have built comedy empires making fun of other people.  The king of insult comedy was Don Rickles.  But everybody knew it was all in fun and deep down he was a marshmallow.

Then there are Louis C.K., and Kathy Griffin and others.  Their style of humor leave one wondering if it is really humor or an acceptable platform to spout hurtful insults.

But no longer.  Kathy Griffin has to work overseas after her Donald Trump mask fiasco, and Louis C.K. saw a mega star career come crashing down in one day after accusations of sexual misconduct. Accusations he admitted to.

There have to be people somewhere, someplace taking quiet satisfaction when things like this happen.  And when they do, there are few friends to come to their defense.  The most obvious is Louis C.K. who for years was a writer for top TV talent such as Stephen Colbert, Conen O’Brien and on and on.  Everybody knew him before he made it big.  And it is like they knew his behavior and kept quiet.

They still are keeping quiet.

Perhaps the lesson for media and PR sustainability is be careful what bridges you burn and what fellow entertainers you insult.

One day you just might need the friendship you threw away so easily.

 

 

PR vs. Marketing vs. Publicity vs. Advertising. War of the Words

Words matter. But does it matter in the public relations (PR) and marketing business?

If it matters anywhere, it matters in marketing. We have had many meetings when clients say something like, “we need some publicity for this new initiative.” To us, “publicity” means media relations — working with reporters to get articles and TV segments for the client. To the client, it could mean taking out an ad. In one case, the client was referring to billboards.

So it is important to define terms and everybody be on the same page. That’s why organizations hire PR / marketing firms to create strategies. But when talking with one another, defining what terms mean, and what makes the most effective marketing sense, can make all the difference in the world.