Tag Archives: nonprofit PR firms

Marketing nonprofits in the age of the soundbite

One of the most frustrating aspects of marketing is not getting the space or time needed to fully tell your story.  Not all products, services or organizations can be explained in six words.  Yet, today’s media demand that you find a way to do that.

It is called the soundbite, but we are all familiar with it.  The media move at lightening speed.  Guests on TV are given only seconds to explain their organization before the host shoots a follow up question.  The thinking is audiences today have the attention span of a two year old.  And they probably do.  With switcher in hand, TV watchers are all to eager to hit the button and turn to a another show if they find themselves just slightly bored.

There is nothing PR and marketing people can do about this.  It is the way of the world.   All we can do is deal with it and prepare our clients.

That’s why when we prep clients for TV appearances, we teach them to talk in soundbites.  They need to get the essence of their messages across immediately. If they don’t, their comments will either be chopped up or deleted entirely.  Host and reporters have it easy.   They have pre-prepared questions they fire off in one liners.  Those on the receiving end are not so lucky.  They need to be prepared for any question, and be prepared to shoot back an answers as short and meaningful as possible.

Some call it the “elevator speech.”  But we are not talking about a speech here to explain your organization to a group.  It is much different being in front of a camera, lights shining in your eyes, microphone in your face.  The nerves can set in.  Words don’t always come out as you intended.  And if it is live TV there are no second chances.  Making a difficult situation worse, it lives on via YouTube.

The only way to handle these situations is simple: practice, practice and more practice.  If you believe in what you are saying — and that is step one, then practice saying it in succinct language.  Practice answering different questions, and the same question asked differently.  The more you practice, like playing an instrument, the more proficient you will become at conveying your organization’s marketing and PR message.

Why nonprofits find PR so difficult

While all nonprofits are different, they all share common attributes and challenges.  Most of those challenges are in marketing, PR and having their voices heard.

Every nonprofit wants the world to know about the great work they are doing.  And most deserve to be heard.  They want people to know how they are making the world a better place.  Some of this desire is self-interest.  They want to attract funding, volunteers and Board members.  Some is truly altruistic.  Wanting the world to know how their services can help.

So why is it so difficult for the average nonprofit to stand out?

First, there are so many nonprofits.  Tens of thousands in the country, and thousands in each major city.  Competition.

Second, there is overlap.  Too many nonprofits do the same thing.  They have the same mission.  So when the media cover one organization, they won’t cover a similar one that isn’t that much different.

Third, many nonprofits simply don’t understand the media and how to structure a story pitch.  They do social media, but social media only hits their circle.  The media want certain stories, presented to them in a certain way.  This is a PR skill that most nonprofits don’t have.

Fourth, there are many avenues to tell your story.  TV, newspapers, internet and social media aren’t the only avenues to attract attention.  What are others?  That’s where experienced PR and marketing counselors come in.

Last, nonprofits are great at doing their work, but that doesn’t mean they are necessarily at telling their stories.  Most of our clients lack basic understand, skills and contacts to convey their message.  Not their fault.  PR and marketing is a skill that takes training, practice and understanding.

The larger nonprofits can afford to hire PR and marketing consulting firms.  Smaller nonprofits often can’t.  But that doesn’t mean they can’t work with a firm.  Some PR and marketing firms will take on small projects for reasonable fees.  Having a PR firm doesn’t mean all or nothing.

The moral of the story is PR and marketing is a skill like running a nonprofit is a skill.  Everybody can’t do everything.  Let the PR experts do the marketing while the nonprofits change the world.

 

Why Nonprofits need a PR plan

All nonprofits are created equal, right?  Not when it comes to marketing and public relations (PR).

Marketing and PR is perhaps the only business function where one size doesn’t fit all.  Accountants do accounting.  Managers manage.  Employees do their jobs.  But when it comes to marketing, it is the ultimate tailored function.  No marketing plan from one nonprofit or for-profit corp. can be automatically transferred to another with ease.  Each must be tailored to the specific organization, their goals and objectives, capacities, audiences, budgets and so forth.

Hence all marketing/PR campaigns must be tailored to the organization.  Having a fresh perspective is often helpful as long as the fresh perspective doesn’t ignore history and challenges the organization faces.  If these are not recognized and understood, then a fresh perspective will result in facing the same challenges.

There are numerous template marketing plans on the web.  A quick Google search and you’ll find hundreds of “fill in the blanks” plans.  It won’t take long to realize they are all pretty much the same.  There are basic marketing tasks, strategies and techniques that need to be done.  But what you won’t find on the web is a plan that speaks to your specific organization’s goals and objectives, audiences you are trying to reach, budget you have available, staffing issues, history and on and on.

I don’t want to make it sound as though creating a marketing PR plan is rocket science.  Much is common sense.  But common sense will not give you the experience of having gone through the process dozens of times, the knowledge of what works and what doesn’t, the research that has been done in your market segment, goals that are achievable and goals that are out of reach.  All that, and more, comes with experience.

Professional marketing and PR is an investment.  No doubt.  And, if you don’t keep a close eye on what is happening, budgets can get out of hand.  Worse, marketing can go in the wrong direction.

Our guidance for every nonprofit seeking a fresh marketing perspective is to look closely at your past with an open eye on the future.  The beauty of marketing is that it is dynamic.  What works today, may not work next year.  Organizations that do the same marketing tasks year after year will usually find support starting to decline as there are only so many times you can say the same things to the same people.

On the other hand, marketing is fun.  It is creative and can show quick results.

It also is among the best investments a nonprofit or a for-profit organization can make.

 

 

 

How LA Times Move Will Impact PR

How will the sale of the LA Times impact local PR and marketing opportunities?

As is well known, last week, the Los Angeles Times announced it has a new owner. Dr. Patrick Soon-Shiong, a surgeon, part LA Lakers owner and pharmaceutical billionaire purchased the paper for a reported $500 million. Along with the purchase, he moved the paper from its historic and iconic building downtown to El Segundo.  El Segundo is a quiet city adjacent to LA airport.  He made the move for two good reasons.  First, the prior LA Times owners sold the historic building that is right across from City Hall.  It has been there well over a hundred years and a landmark.  When they sold the building, they made the paper renters, so not a good financial move.   Second, Soon-Shiong owns a significant amount of property in El Segundo including a major office tower that is now The Times’ home.  It is rather strange that the LA Times is headquartered in a sleepy suburb and not where the action is downtown.

How does this affect PR people?  There is no impact for pitching stories.  The paper still covers the same geography.  However, when the purchase was made, the new owner noted that the paper in recent years shrunk from an editorial staff of 1200 to 400.  That is an issue.

As someone who has worked with The Times for decades, there always was stability.  Times reporters and editors worked there for decades, covering the same beats.  We knew them by name, who to pitch and what stories would interest them.  Now, so many writers have left and those who are left have switched beats, cover multiple beats and some have been dropped altogether.

We all know that news and media is moving online.  There is more advertising revenue to be made online than in print.  That is a simple fact.  But advertising online is not the same as print.  There is something about holding a newspaper or magazine in hand that makes it different.  Online, stories change repeatedly throughout the day.  As news changes, so do news sites.  What is the top news story in the morning will likely be moved to the bottom of the past by the end of the day.

The challenge for us in the PR and marketing business is we have to be fast, know what’s happening every minute and be prepared to pitch on moment’s notice.  When a story breaks, we jump in and offer a client for their perspective.  The media look for that and want that. They want experts who can shed light on breaking news.  That’s why our staff are online all day, if not writing text for a client, we require that everybody have a screen open to keep an eye on breaking news.  Often we switch gears on a moment’s notice.

The fast pace of publicity, PR and marketing makes the PR business more and more challenging.  It also keeps us on our toes.  We need to know who the media are, their political bents, what reporters/editors will be civil to our clients and who will be hostile.  We need to know what to pitch and to whom.  We will never put a client in front of a hostile reporter just to get them PR.  We don’t subscribe to the notion that there is no such thing as bad PR.  In today’s Twitter world, there is such a thing as bad PR.  Just as Roseanne Barr.

The big question is how long will the LA Times continue to print a paper before it goes entirely online?  The new owner vowed to be committed to a print version, but let’s be realistic.  He is a businessperson and a good one.  Tragically there may come a time when all media will conclude that it no longer makes sense to run the presses.  By the time a newspaper or magazine rolls off the press, it is reporting old news.

In the meantime, we continue to work hard to get exposure for our clients, whether in print or online.  Online is great in that we can easily send links and keep our clients’ story alive.  Print is always good because people like to see their stories in print.  There is something about being in print that an online link can’t match.

 

 

 

Tweet at your own risk — a marketing and PR lesson

Our job is to help organizations market and PR themselves.  To do so, it is critical that everything a nonprofit or for-profit organization does is done carefully.

That’s why we always say “tweet with caution.”  Once you let your feelings loose on the internet, you will either benefit or regret you ever made the post.

Over and over people both in the public and private eye have regretted the day they ever opened a Twitter account.  The latest to feel the wrath of Twitter is Roseanne Barr who one day was flying high with her new hit TV show and with one Tweet, threw it all away.

For some reason, people who run to Twitter to express their views or make “jokes” have a comfort level with the medium as if they are having a private conversation with a friend over dinner.  Too many people write impulsively, don’t think about their words, who they will hurt or how they may regret what they post.

With Barr’s middle of the night Tweet about Valerie Jarrett — being insulting, mean and certainly not funny — she branded herself a racist.  I don’t know if Roseanne Barr is a racist or not, but it doesn’t matter.  She has self-labeled herself with one idiotic Tweet that she will regret the rest of her life.  And she hasn’t stopped.  Despite saying she is done with Twitter, she is addicted and can’t stay off the medium.  Her one Tweet cost her the show, millions of dollars, the livelihoods of hundreds who worked on the show and more.

Yet she continues to Tweet.

The consequences of impulsive social media posting is not limited to stars who lose TV shows.  It impacts everybody.  Even the college graduate who is seeking a first job, they need to remember his/her posts can come back to haunt them when a potential employer looks at their Facebook or Twitter history.  They might not lose a TV show, but they also might not get that first job they so want.

What goes online stays online and too many people have become too comfortable with the internet.  Once online it can’t be erased, even Snapchat where posts supposedly disappear, they can be saved.  People need to think before they post and certainly if someone has a couple of drinks in them, they need to stay away from driving and certainly stay away from their cellphone.

Roseann Barr will be fine.  She probably has plenty of money to support herself and her lifestyle.  But while she may be defiant, there is no doubt she has and will regret that evening when she was casually Tweeting at 2 am and woke up to find her career in shambles.

The Nonprofit PR/Marketing Audit

Not-for-Profit organizations exist to do good. And most do. At the same time, they need PR, marketing and exposure to further their mission.

Many nonprofits don’t recognize they operate in a competitive environment. At the same time, many don’t accept the fact that there are probably dozens of similar nonprofits doing similar work.

So how does a nonprofit stand out? How does it convey its unique mission? How does it tell its story?

It is not easy. To tell a unique story, you have to have a unique story to tell.

That’s where fresh eyes come in. The nonprofit PR/Marketing audit is a way for a PR consultancy firm to take a fresh look at an organization and its unique selling proposition. In almost every case, the outside PR firm will see things those on the inside take for granted or don’t see.

When considering a PR campaign, consider first starting with an audit. It will shed valuable light on your organization and bring to life your story that will set you apart from all the others.

How much PR can a nonprofit expect?

As nonprofit PR specialists, we hear the same statement by nonprofit organizations all the time:  “We are the best kept secret in town.”

Every nonprofit believes they don’t get the amount of publicity they deserve.  After all, they do great work, have a dedicated staff and make the world a better place.

And they all are right.

But the reality is there are tens of thousands of nonprofits in America and only a limited number of media outlets.  Even if all media did nothing but wrote about the good works of nonprofits, there wouldn’t be enough space or airtime.

That’s why nonprofits need to take a strategic approach to their media relations and marketing.  It is not a good strategy to flood the press with news releases or pitch emails.  These should be done when stories warrant.  Doing great work is not always going to make CNN.  Doing exceptional work, that is visual, extremely unusual, and has a twist the media look for, will.

It is important for nonprofits to adopt realistic expectations.  No nonprofit, even the largest and most high profile, get their stories in the media every day.  So work to create effective, impactful stories and pitch them correctly and the media will respond.

When PR gets in the way of the message

All of us want to be loved.  Well, at least liked.

This is apparently no more the case than with our president.

President Trump is obsessed with what people say about him; what people think of him and his popularity.  This is not a political statement.  He has admitted it and displayed this obsession by watching what seems to be countless of hours of cable television to see what the media say about him.

Obviously, much if not most of it, is not good.  So how does he change that?  How does President Trump manage his own PR so he markets himself in a way that will improve his likability and make him happy?

There is only one way, and it is not through polished statements read off a teleprompter.  (Not his strength.)

The President needs to stop worrying so much about his image and start getting things done.

Certainly much of what he wants to get done people disagree with.  I won’t rehash the list, but we know what they are.

But one thing is for sure.  Everybody wants a stronger economy.  Everybody wants a job.  Everybody wants healthcare  If he can achieve this, and it won’t be easy, then his misstatements and political pitfalls will be easier to forgive.  At least for some people.  For many others there is nothing he can do that will redeem him.

He also needs to remember that presidential criticism is part of the job.  There has never been a president when everything he did received 100% approval.  Maybe Trump is facing more of an uphill battle than prior presidents, much because of his own doing, but he needs to swallow it and roll up his shirtsleeves.

So if he can, and that is a big IF, he should turn off the TV and get to work.  Americans want a better life, not someone who can deliver a pretty speech.  Doing both is better, but people will take what they can get.

And right now, people aren’t asking for much.  They just want to pay their bills, raise their families in peace and have the dignity of a job.

If he can do that, his PR and image will rise.

IF he can do that.

 

 

Trump’s public relations strategy. Brilliant or disastrous?

Since I am essentially apolitical, I can’t comment on President Donald Trump’s political savvy.  But I can comment on his public relations and media savvy.

For decades, Donald Trump has made it a point to be in the media.  If it wasn’t a whirlwind marriage, or divorce, or a new skyscraper, or a new product, show or whatever, it was a regular appearance on the David Letterman show and countless other programs.

It is obvious Trump craves attention and PR.  Oddly, he doesn’t seem to care if the PR he gets is positive or negative.  If it is positive, he will re-tweet it.  If it is negative, he will attack the person or news organization that reported it.

It is clear his voracious need for media attention propelled him into the White House.  Maybe it was an accident, maybe it was a grand plan.  In either event, it worked.

The president of the United States is the most watched and reported person in the world.  His every word, every action, every nuance is recorded.  He can cough at the wrong time during a speech and send the financial markets into a spin.

One would think that a president would want a good relationship with the media.  John Kennedy was a master media manipulator.  He loved his news conferences and the press repaid him by keeping his secrets secret.  Richard Nixon hated the media and they virtually ran him out of the White House with relentless Watergate reporting.

In office a mere two weeks, it is clear Trump marches to his own beat.  He doesn’t care.  If he isn’t attacked, he attacks first.  He seems to relish a good fight and will often raise issues nobody is talking about and nobody cares about.  He just wants the attention.

It is a very strange strategy for someone like myself who has spent a lifetime working to curry favor with the media.  I want the press to like my clients and to report favorably about them.  Negative press is never good, in my view, but not in President Trump’s.

We will have to just wait and see if the friction between President Trump and the White House press corp. is a fluke or a permanent reality.  If it continues for months, it will continue throughout his presidency, and for Donald Trump, that may be just the way he wants it.

Does Trump’s PR style trump all others?

Not surprisingly, Donald Trump finally made official what he has been flirting with for years.  He declared himself a candidate for president.  And to nobody’s surprise.

It’s also no surprise how he made the announcement and what he said.  To lots of fanfare — as all candidates have at the ready — Trump spoke about the U.S. presidency as if it were a corporation.  He spoke as if he wasn’t running for president of the U.S., but for emperor; in no need of a vice president, cabinet, congress or advisors.

But that’s who he is, and if he changed now it would be kind of a let down, don’t you think?  What we expect of Donald Trump is someone who speaks his mind, is egocentric and a bit of a bully.  Quite a sharp contrast to the presidents we are accustomed to.

The question I would like to raise is whether this style that has been so successful in the boardroom will resonate with the American people.  Are we ready for a president who says he is ready to go eye-to-eye with every other country so we can finally get the U.S. out of debt and in the black?

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Few people are taking Trump’s candidacy seriously.  It is great fodder for late night TV hosts.  But some say whether he is a serious candidate or not, he will undoubtedly raise issues nobody else wants to talk about such as the trade imbalance, domestic jobs and so forth.  The other candidates don’t want to talk about the economy because there are no easy answers and no easy solutions.  Slapping a tax on everything coming into the U.S. is not a new idea.  It was done in the 1980s when Congress limited the number of Japanese manufactured cars into the U.S.  The import quota actually worked because it forced Japanese automakers to build U.S. plants.  Today most of the Japanese cars sold in the U.S. are made in the U.S.

What I am talking about is not substance but style. One reason few are taking Trump seriously is not his message but how he delivers it.  If I were his PR advisor (and I am not) I would encourage him to focus on his ideas and check his ego, bullying, and brashness at the door.   If he truly wants his ideas heard, debated and considered, and if he truly cares about making America “great” again, he needs to make his campaign about issues not himself.  Everything in his announcement speech related to his business and himself.  He needs to talk about the rest of America, not only his net worth and who he is competing with in his hotel and golf course business.

Tone down the rhetoric and up the focus on the issues, Mr. Trump.  If you do, perhaps you’ll be taken seriously and even more important, maybe you will force the other candidates to think about these issues and come up with some ideas (and solutions) of their own. Please follow us for more info and tips on having the quickest lending option for you.

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